Questions? Look here!

FAQ

Singapore Delivery

What are the delivery options and when can I receive my order?

I haven't received my parcel. Who do I contact?

Are there restricted areas/zones in Singapore that you do not deliver to?

Are there additional charges for re-delivery?

Malaysia & Brunei Delivery

What are the delivery options and when can I receive my order?

I haven't received my parcel. Who do I contact?

What happens if I did not manage to collect my order?

International Delivery

Do you deliver internationally?

I haven't received my parcel. Who do I contact?

Will I be charged customs and import duty for my parcel?

What happens if I did not manage to collect my order?

Payment

What methods of payment do you accept?

When will my card be charged?

Your site keeps declining my card. What's happening?

Order Issues

Can I amend or cancel my order after confirmation?

I received a defective item. What should I do?

I received a wrong item. What should I do?

An item is missing from my parcel! What should I do?

How to Shop

How do I shop?

What if the item I want is out of stock?